Shipping & Refund Policy

Shipping & Refund Policy

Last Updated: June 29, 2026

At AirVora™, customer satisfaction and family safety are important to us. We offer a 90-day money-back guarantee for qualifying devices, subject to the conditions outlined below.

Because our anti-choking devices are designed for use around the mouth and nose, specific hygiene and safety requirements apply to refund requests.

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 1. Delivery Policy

An order is considered delivered when the shipping carrier confirms its delivery to the address provided during checkout.

If your tracking information shows that your package has been delivered but you cannot find it, please:

- Check with family members, neighbors, or your building's reception desk.
- Inspect your mailbox, porch, garage, and other possible delivery locations.
- Contact our customer support team within 7 days of the reported delivery date.

If your package remains missing, we may provide one complimentary replacement as a one-time courtesy.

However, when the carrier supplies verified delivery evidence, including photographic confirmation, GPS records, or official delivery documentation, the order will be considered fulfilled and will not qualify for a free replacement or refund unless shipping protection was purchased.

Customers who purchased Express Shipping Protection (ESP) can contact our support team for assistance under the applicable coverage.

 2. Damaged or Defective Products

If your order arrives damaged or defective, please contact our customer service team within 7 days of delivery.

To help us resolve the issue, provide:

- Your order number.
- Clear photographs or a video showing the damage or defect.
- Photographs of the packaging, if damaged.
- A brief explanation of the problem.

For qualifying manufacturing defects or shipping damage, we will provide a replacement device at no additional cost.

You will not be required to return the damaged product.

This policy applies specifically to products damaged during transportation or affected by manufacturing defects.

 3. Incorrect Items or Quantities

If you receive a different product or quantity than what you ordered, please contact us promptly.

Include your order number and a photograph of the items received.

After reviewing your request, we will arrange for the correct product or missing quantity to be sent without additional charges.

You will not need to return the incorrectly delivered items.

4. 90-Day Money-Back Guarantee

Top C Group LLC offers a 90-day money-back guarantee on eligible **AirVora™ Anti-Choking Devices**.

We want customers to feel confident when purchasing products intended to support household emergency preparedness.

Refund requests must meet the eligibility requirements described in this policy.

5. Refund Eligibility Requirements

To qualify for our 90-day guarantee, the following conditions apply:

- Refund requests must be submitted within 90 days of delivery.
- Products must remain unused, unopened, and in their original sealed packaging.
- For eligible change-of-mind requests, customers may keep the product and receive a 50% refund of the affected device price.
- Bundles and multi-device packages are treated as complete sets and cannot be separated for individual returns.
- Opened or previously used products are not eligible for change-of-mind refunds due to hygiene and safety considerations.
- Products used during a genuine choking emergency may qualify for a complimentary replacement.
- Products that arrive defective or damaged must be reported within 7 days.
- Original shipping fees are non-refundable.
- Direct product exchanges are not available.

Change-of-mind reasons may include ordering the wrong quantity, preferring another option, no longer needing the product, or deciding not to keep the purchase.

We reserve the right to reject requests involving suspected refund abuse, repeated fraudulent claims, or inaccurate representations of product condition.

6. How to Request a Refund

Step 1: Contact Customer Support

Send an email to support@AirVora™us.com and include your order number, reason for requesting a refund, and any relevant feedback.

Step 2: Request Review**

Our customer service team will review your request and determine whether it meets the applicable refund conditions.

We aim to respond within 24 hours.

For most approved requests, customers may keep the product without returning it.

Step 3: Refund Processing

Once your refund is approved, the payment will be processed to your original payment method within 10–15 business days.

A confirmation email will be sent when the refund has been issued.

7. Refund Processing and Payment Methods

Approved refunds are generally processed within 10–15 business days.

Additional processing time may be required by your bank, credit card issuer, or financial institution.

Refunds are returned through the original payment method used during checkout.

- Credit card payments are refunded to the original card.
- FSA/HSA payments are returned to the corresponding account.
- Customers receive an email confirmation after processing.

Refund amounts:

- A full refund is available for qualifying defective, damaged-on-arrival, or seller-error cases.
- Other eligible refund requests, including changes of mind, receive a 50% refund of the affected device price.
- Original shipping fees are not refundable.

8. Non-Returnable Products

For hygiene and safety reasons, certain products are not eligible for refunds.

These include:

- Devices previously used during an actual choking emergency.
- Devices with opened or used mask packaging.
- Products showing visible signs of use, contamination, or improper handling.
- Opened or unsealed products submitted for change-of-mind refunds.

If your device has been used during a choking emergency, please contact customer support to discuss a complimentary replacement.

9. Order Cancellation Policy

Before Shipment

If you wish to cancel an order, contact our customer support team immediately and provide your order number.

Orders that have not yet entered processing may be cancelled for a full refund.

Because orders may be processed quickly, cancellation requests should be submitted as soon as possible.

After Shipment**

Once an order has been shipped, it cannot be cancelled or recalled.

Customers who no longer want their purchase should wait until delivery and submit a request under the applicable refund conditions.

Eligible change-of-mind requests receive a 50% refund while allowing the customer to keep the product.

10. No Subscriptions or Recurring Payments

AirVora™ does not operate any subscription, membership, automatic shipment, or recurring billing program.

All purchases made through AirVora™us.com are one-time transactions.

Customers are charged only for the products purchased during checkout.

Orders containing multiple devices or bundles are also one-time purchases and do not create recurring payment obligations.

Bank Statement Information**

Purchases may appear on your bank or credit card statement under the billing descriptor:

SP AirVora™ US

The prefix "SP" is applied by Shopify Payments.

Each transaction represents a separate purchase made through our online store.

If you notice a transaction you do not recognize, please contact our customer service team for assistance.

11. Delayed Refunds

If your approved refund has not appeared after 15 business days, please take the following steps:

1. Contact your bank or credit card provider to check whether the refund is pending.
2. Confirm whether additional processing time is required.
3. If the refund remains unavailable, email support@antichokingtool.com with your order number.

Our team will investigate the issue and provide assistance.

12. Resolving Issues Before Payment Disputes

We encourage customers to contact our support team whenever they experience problems involving delivery, product condition, payments, or refunds.

Our goal is to resolve concerns promptly and fairly.

We ask customers to give AirVora™ an opportunity to review and address their concerns before initiating a payment dispute or chargeback.

Contacting our team directly may provide a faster resolution than a formal dispute process.

Nothing in this policy limits any statutory rights customers may have to dispute unauthorized or incorrect charges.

13. Repeated Refund Requests

To protect customers and prevent misuse of our refund policy, we reserve the right to review suspicious patterns of refund activity.

Examples include:

- Repeated refund requests involving multiple orders.
- Claiming that previously used products are unused.
- Providing false or misleading information.
- Submitting fraudulent or repetitive refund claims.

When evidence of abuse is identified, refund requests may be declined where permitted by applicable law.

Our guarantee is designed to support genuine customer concerns.

14. Acceptance of This Policy

By completing a purchase through AirVora™, customers acknowledge that they have been provided access to this Shipping & Refund Policy.

All orders are subject to the applicable terms and conditions, without limiting any consumer rights that cannot legally be waived.

15. Contact Information

For questions about shipping, delivery, cancellations, replacements, or refunds, please contact:

Email: support@antichokingtool.com

16. Our Commitment to Customers

Our 90-day guarantee reflects our commitment to supporting customers who purchase the AirVora™ Anti-Choking Device

We aim to provide transparent policies, helpful customer support, and practical solutions whenever an eligible issue occurs.

If your purchase does not meet your expectations, we encourage you to contact us so we can review the available options under this policy.

Your satisfaction and confidence matter to us.